Return policy

NO RETURNS FOR ITEMS PURCHASED DURING SALE OR DISCOUNT PERIOD.

1. Returns are accepted only in case of genuine damage.This happens very rarely. But if you receive a damaged product, please let us know within 24 hours of receiving the item through email at contact@neidhal.com. Please mention the Order id for reference with Subject “DAMAGED”, and share us the details of the damage. Once we acknowledge, please ship Via Indian Parcel Postal service Only (Charges 36 INR per suit) within 1-2 days, to our address. Shipping cost will be credited back to you within 3 days of receiving the item. You can exchange with any other product.


2. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.

3. Only the cost of the Item can be considered and can be exchanged with any other product.

4. Items can’t be returned with the fact that they do not exactly look like a picture or the material used looks different than what you see in the picture. Pictures are digital and taken using high standard photography techniques such that the actual product may differ in some cases than what you see in the picture. There might be variations in Brightness.
Also, products with Block prints, Kalamkaris will have stains, misprints, overlapped prints and these happen as they are hand made and cannot be conisdered as Damage.

5. Items ordered with special discount coupons; time specific gift vouchers or any promotional discounts/gifts can’t be returned.


6. If the Shipment is returned back to us due to Incomplete/Wrong address/No Response, we will deduct Rs 80 when we refund/Exchange.


If you have any queries Please call or Whatsapp 7401184012